San Francisco, CA
Toll Free 1-800-424-6783

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Store Policies


INTERNET ORDER POLICIES

| Payment Options | Tax | Delivery Information | International Orders |
| Free Shipping Policies | Backorders | Returns & Exchanges | Pricing |
| Privacy | Questions |


Payment Options
For your convenience, we accept American Express, Discover, MasterCard, and Visa. You may also send a money order or personal check in advance, and your order will be sent upon receipt of check or money order (please include a phone number and/or email address so we can contact you with shipping information).

Tax
Customers in California will be charged sales tax. No tax will be charged for any shipments made outside of California.

Delivery Information
Orders for products that are in stock will generally be shipped within 1-2 business days, providing all credit card information is validated. Orders placed on weekends will be processed the following business day.

UPS Next Day Air, UPS Second Day Air and UPS Three Day Air shipments for in stock items will be shipped the following business day. Air Shipments do not include Saturdays, Sundays or Holidays

For same day air shipments please call 1-800-424-6783 for assistance.

International Orders
We strive to get our orders out in a timely matter but due to the fact that the items ordered are passing through customs there may be some unexpected delays. All International orders are shipped VIA USPS. Please allow 2-4 weeks for delivery. Once the item is in the postal system we have no control over the order, customs processing procedures or time of delivery.

Please add $5.00 U.S. For international checks or money orders to cover additional bank charges.

Free Shipping Policies
View our
Free Shipping Policies.
*Please Note: Free Shipping does not apply to International Orders.

Backorders
Some items may be out of stock when you order. Should this happen we will notify you by email. Most backorders ship within two weeks, but some may take up to six weeks depending on the manufacturer. Your credit card will not be charged until the product is shipped.

Cancellations and Changes
We are happy to change or cancel any order before it is sent to our shipping department. Please call 800-424-6783 to make any changes Mon-Fri, 8:30 AM to 5:30 PM Pacific time, or 9:00 AM to 5:00 PM Saturday.

Returns & Exchanges *
We make every effort to insure that your items arrive intact and in good condition. However, if your product is lost or damaged in transit or defective upon arrival, we will exchange the product for you at no charge. We do request that if your item is damaged, that you contact us within ten days of receipt of shipment.

Merchandise may be returned within 30 days from the date of shipment for a full refund on the price of the item. Merchandise must be in good, salable condition and in original packaging material. Defective merchandise will be exchanged for same or similar products. Original shipping and handling and return postage charges will not be refunded. When returning merchandise, repack the product(s) and all accessories that have accompanied the original shipment in the original packing materials. Returned products with missing accessories will not be accepted. To print a copy of the return form please click here.

Please allow approximately two weeks to process the return so that we may get your refund to you.

* Please send all returns to:

Appliance Sales and Service
840 Folsom Street
San Francisco, CA 94107

Pricing
The information on thegourmetdepotco.com website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to product description, pricing, and availability. We apologize for any inconvenience this may cause you.

Privacy
We at The Gourmet Depot are computer users and shoppers like yourselves. Therefore we understand your need to protect your privacy. We don�t use cookies, which collect information, nor do we share or sell your information to third party vendors. The information that we do collect is used to complete your transaction and for no other purpose.

Credit Card and personal information on our site is fully encrypted for your protection and is certified by Verisign.

Questions
Please contact us with any questions you may have.
Toll Free: 1-800-424-6783
e-mail: info@thegourmetdepotco.com







© Copyright 2014 The Gourmet Depot